"I want to tell you how thrilled and grateful I am that I found you! Your service was excellent and you went out of your way to diagnose and fix my computer quickly. But most importantly, you treated me as if I were your most important customer. After many frustrating phone calls to the Apple Store where I was treated like a number, your personalized customer service was a refreshing change. I'll definitely send my friends your way: you represent the best in old-fashioned customer service: you listen, you care, and you deliver!
Thank you so much!"