Some issues can be easily fixed. Here are some steps to try before setting up an appointment.
-Apple provides a website at no charge to help resolve some issues. Please use Apple's Support Page (a new window will open with instructions)
-Turn iPhone completely off (hold power button until "Slide to power off" message appears on iPhone)
-Backup iPhone using iTunes or iCloud
-Restore iPhone using iTunes
-Backup and Restore directions can be found here (a new window will open with instructions)
NOTE: Depending on how much content is stored on your device, the backup and restore may take anywhere from 15 minutes–1 hour.
If after completing the Self-Help items above you are still experiencing problems, please choose from the pop-up menu below the item that best describes your issue. If you do not see your issue, please select "Other" and describe your issue in the box below. If you are having multiple issues, please make additional notes in the box below.