• The phone number of the iPhone in need of repair
  • PLEASE NOTE that if your device is part of a payment plan through your carrier (ex. AT&T Next), some repairs may be unavailable. If you have questions regarding this, please contact your carrier before scheduling an appointment with Macs at Work.

  • STEP 1: VERIFY THE ISSUE *

  • Some issues can be easily fixed. Here are some steps to try before setting up an appointment.

    -Apple provides a website at no charge to help resolve some issues. Please use Apple's Support Page (a new window will open with instructions)

    -Turn iPhone completely off (hold power button until "Slide to power off" message appears on iPhone)

    -Backup iPhone using iTunes or iCloud

    -Restore iPhone using iTunes

    -Backup and Restore directions can be found here (a new window will open with instructions)

    NOTE: Depending on how much content is stored on your device, the backup and restore may take anywhere from 15 minutes–1 hour.

    If after completing the Self-Help items above you are still experiencing problems, please choose from the pop-up menu below the item that best describes your issue. If you do not see your issue, please select "Other" and describe your issue in the box below. If you are having multiple issues, please make additional notes in the box below.

  • STEP 2: BACKUP YOUR DATA *

  • It is critical that you back up the data on your device including contacts, photos, and other miscellaneous information before coming to Macs at Work for your appointment. If you have not backed up your device, please return to Step 1 and follow the instructions listed there.

    If requested, Macs at Work will backup your iPhone and a $35 backup fee will be charged.

  • STEP 3: VERIFY YOUR COVERAGE *

  • Macs at Work is authorized to perform in-warranty and out-of-warranty repairs and/or exchanges, with some restrictions. Please read the following items for a brief description of coverage and exceptions per your Apple Limited Warranty, AppleCare+, and Out-of-Warranty coverage.

    Limited Warranty Coverage:

    • Covers hardware against manufacturer defect
    • Covers hardware for a period of 1 year
    • Does not cover cracked screens or liquid damage
    • Does not cover if device is lost, stolen or has catastrophic damage

    AppleCare+ Coverage:

    • Covers hardware against manufacturer defect
    • Covers hardware against most accidental damage
    • Covers hardware for a period of 2 years
    • $49-$79 deductible per instance of damage
    • Does not cover if device is lost, stolen or has catastrophic damage

    Out-of-Warranty:

    • For phones with physical damage, some repairs are possible
    • For phones without physical damage, some repairs or exchanges are possible
    • Fees will apply

    To look up your warranty status, please use Apple's Warranty Lookup

  • STEP 4: UNAUTHORIZED MODIFICATIONS *

  • As a Apple Authorized Service Provider, we adhere to Apple's policy on unauthorized modifications. If your phone has undergone any repairs or modifications by an unauthorized repair shop, your warranty has been voided and both Apple and Macs at Work will be unable to provide service to your device. By checking the box below, you are signifying your iPhone has not been repaired or serviced by anyone that is not Apple Authorized. If it is determined during your service that unauthorized repair has been done on your iPhone, a Discovery Fee of $25 will apply.

  • STEP 5: LIQUID DAMAGE *

  • Damage caused by, and including but not limited to, drips, drops, splashes, and submersions in liquid or any other substance should be reported to Macs at Work before services are rendered. Per the Apple Limited Warranty this type of damage is not covered. AppleCare+ does covers certain types of liquid damage and a deductible will apply. If it is determined during your service that liquid damage has been discovered on your iPhone, a fee of $25 will apply for iPhones not covered under AppleCare+.

  • STEP 6: APPLE ID / FIND MY IPHONE *

  • Macs at Work requires Find My iPhone to be disabled on every iPhone prior to arrival. We will be unable to repair your iPhone if Find My iPhone is not disabled.

    If you are not sure how to disable Find My iPhone, instructions can be found here.

    If you forgot your Apple ID or password, please visit iForgot to reset your password.

  • FINAL STEP: CONFIMATION *

  • By submitting this page, you have provided us with the necessary information to schedule your appointment. If you have not completed these necessary steps for your appointment you will be denied service until you have completed these preliminary steps.

    We will review your Verification Form and call you to schedule an appointment as soon as we have an associate available! Thank you for your request!

    If you have not heard from us within 24 hours, please call (508-845-0709) to make sure we have received your request. Please note that we are not open on Sundays or holidays; scheduling during these times may be delayed.