"Just for the record I wasn't asked to write a testimonial, I asked Macs at Work if I could. When you run across a company that does exactly what they advertise, and they do it on time with excellent customer service you want a chance to tell people about it. My daughter attends college in the area and ran into an issue where her Mac screen was black and she couldn't access her hard drive where her mid-term paper was located. We needed to find someone who could diagnose the issue and get it fixed quickly so that she could access her information. We walked in when Macs at Work opened at 8:30 and we were helped immediately. They took background information about the Mac and it's issue and let us know that they would contact us as soon as they had diagnosed the problem. They assured us that usually even if a part is necessary, that they would be able to order and receive that part very quickly and get us back up and running. We did indeed need a part, and they were able to order, receive and install it so that my daughter was all set by the end of the next day. That was impressive in itself, but the best part was dealing with the customer service people who were knowledgeable, understanding and very accommodating. I would highly recommend Macs at Work!"
"I am delighted to have used Macs at Work. All contact I have had with the employees of this company has been excellent. The office manager, Laurie, is both professional and friendly. When I called to gather information she was very helpful. When I set up an appointment for a home visit, it was scheduled promptly. I was given a reminder call the day before and a call as one of the tech support employees, John, left to drive to our home. The scheduled work on my computer was done in the estimated time that was needed. All my questions were answered in a very helpful and supportive manner and the entire experience was very reassuring and a pleasure. I would highly recommend that anyone who needs any kind of help with their Mac contact Macs at Work in Shrewsbury, MA!"
Ron L."My wife and I want to thank you for all the work you did on our iMac. The SW upgrade really makes this machine hum. Macs at Work performed the clean up and upgrade in less than a day. Since we were in the process of moving, your fast and efficient turn around really helped. We also appreciated your email “handholding" after the computer was installed in our new home and server. Thank you for a job well done."
"I brought my laptop into Macs At Work, Inc. in Shrewsbury, MA. After some time on the phone with Apple, I spoke with a very professional Customer Service executive at Apple in Austin. She spoke with the people at Macs at Work. The following afternoon, I received a call from Macs at Work that key assembly on my laptop had been replaced and the computer was ready to go. All in less than 24 hours. Way to go! I wish that the parts on the computer had not failed but the follow up service from the folks in Austin and Macs at Work was first rate."
"Macs At Work is a very user friendly operation. I am not the most tech savvy person and they are always very helpful and friendly. I've been coming here for at least 5 years off and on.....they have worked on my old G-5 and on my new MAC Pro Book.
Can't say enough good things about this place and the people."
"I want to tell you how thrilled and grateful I am that I found you! Your service was excellent and you went out of your way to diagnose and fix my computer quickly. But most importantly, you treated me as if I were your most important customer. After many frustrating phone calls to the Apple Store where I was treated like a number, your personalized customer service was a refreshing change. I'll definitely send my friends your way: you represent the best in old-fashioned customer service: you listen, you care, and you deliver!
Thank you so much!"
"Just wanted to let you know I did enjoy your newsletter as I can relate to having a college student and noticed no appointment necessary as a plus for services."
"It has always been a pleasure working with Macs At Work since moving to Worcester, MA 8 years ago. Having "real Mac" folks locally supports my need and use of my Mac since I purchased my first iMac. Thanks for your on line and phone help setting up computer. Keep up the good work both online and in person for those of us who swear by our Macs."
"THANK YOU for the wonderful service from your company!! I will definitely give you all high ratings when I get the Apple survey!!! Also, word of mouth has already begun! You all were great!"
"Thanks for the follow-up. Even though it ended up as a bad outcome, I appreciate the way all of you handled things, and I'll be happy to respond to an Apple survey."
"Thanks to you as well, Laurie, for your professionalism and help in trying to find a solution to my problem. I won't hesitate to call again if I need any other assistance."
"Backup from the time capsule worked. Thanks for your help!"
"I was pleased that all my issues were responded to by Macs at Work in
concert with a Manager at Apple. Thank you very much!"
"The service provided was excellent. I am glad that I 'found' Macs At Work, it was much more convenient to Shrewsbury rather than the Apple Store in Natick. Even though the MacBook Pro I brought in for service is my daughter's, please add me to the mailing list."
Barbara B."Your service was excellent and I will happily respond to a survey from Apple. Thanks very much."
"Would love to get your monthly newsletter. Please add me to your subscribers."
"The computer is working great, Thanks for fixing it. Will definitely use you guys again for any service needs … and I will recommend you to others. Thanks again!"
"My mac is working perfectly again since I got it back from you last week. Very VERY pleased that it was just a minor hiccup and it is back to normal again. I appreciate you guaranteeing the memory stick and thank you so much for helping me to keep my "vintage" machine up and running smoothly. Will always bring my macs into your shop for service and recommend you to others as well. Thank you!"